What Are Some of the Internal Communication Techniques?

Internal communication is vital to keeping employees informed about business updates, HR communications, or for addressing urgent issues. But what are the best ways to communicate with employees? While you can text, use email, speak face-to-face, distribute memos, or make telephone calls, only texting has a 98% response rate.

Not only is texting a great way to communicate, but scheduling texts to employees is simple with the right platform. That means you can make sure employees get the information they need when it makes the most sense. With internal communication best practices in mind, each technique has its advantages and disadvantages. In this blog, we explore internal communication and which types might work best for your needs.

What Is Internal Communication, and Why Is It Important?

Internal communication in the workplace is the conversation and exchange of information between company leaders and employees. Whether a business is sending text messages to non-desk employees in the field or writing out an email to employees working at a desk, all internal communication stays within the company.

The importance of internal communication in an organization should not be understated. From changes in schedules to safety alerts, using text messaging as an internal communication method keeps employees informed. Once you build an internal communication strategy, you can make sure your employees have access to managers and HR through a simple text message. This strategy also helps managers and HR reach employees, even when they’re in the field or warehouse.

Why else is internal communication important for businesses?

• Employees stay informed at all times, even when they’re in the field.
• Building a safe and supportive company culture through open communication is essential to helping employees feel comfortable in the workplace.
• Employee engagement is increased by giving them a way to communicate with leadership.
• Major announcements are easily accessible to employees.
• Employees can easily provide feedback to leadership and open discussion for any issue or topic.

The goal of internal communication is to provide an efficient flow of information across departments and workers inside a business. To do this most effectively, you can use a text messaging platform like Yourco. Send texts directly to employees so they have immediate access to internal information. 98% of text messages are read, and a significant portion of those messages are read within a few minutes.

What Are the Different Types of Internal Communication Techniques?

If you’ve ever corresponded with employees in a business setting, it’s likely you’ve used several different types of communication. But what are the 5 types of internal communication, and which is the most effective?

• Texting is a quick form of communication that reaches employees instantly. Because text messages have high open rates within a few minutes, they’re often the most efficient way to reach non-desk workers. It’s also important to note that every phone can text, and accessing the internet isn’t necessary to receive SMS messages, which makes this method readily available to your employees. Overall, texting is the most effective way to communicate internally with employees in the field.
• Email is what many people consider to be the standard communication in an office setting. Because office employees have an internet connection and a computer, they have easy access to any information sent via email. Unfortunately, email isn’t best for non-desk employees because they might not have access to the internet or the capability to have email on their phones. They may not even have an email address. That means they might not be able to read an email, which is problematic, especially when information is urgent.
• Face-to-face communication is a great way to relay information immediately without the use of technology. However, not all employees are available in person when something comes up. For example, if severe weather is in the area and an employee is in the field, there’s no way to talk with them using a face-to-face communication style.
• Memos and reports are a standard way of sharing internal information in an office. But typically that requires receiving an email with files attached or getting a paper copy handed to them. Again, these types of communication are useful in an office environment, but employees who work in the field or in a warehouse often don’t have the ability to receive such communication. With texting solutions like Yourco, you can send a link to files through SMS, which is easy and convenient for workers.
• Telephone calls are a convenient way to communicate with employees, but they can often go unnoticed or unchecked. While calling might be a quick way to get a hold of someone, there’s no guarantee that your call will be answered until later—which is especially bad if it’s urgent.

Overall, all of these communication styles have their time and place. Emails, memos, and face-to-face communication are important ways to talk with employees in an office setting. But ultimately, texting is the best type of communication for non-desk employees. They have instant access to information and will be able to respond immediately—or right when they’re available.

What Are the Best Methods of Internal Communication in an Organization?

The best method of communicating within an organization is through text messages. Using Yourco, you can easily message your employees with important information. You’re more likely to get a response in just a few minutes than you would if you sent an email. Not only that, but our platform makes it possible to text multiple employees at once via individual messages. That means no more sifting through group chats to find a message from someone in particular.

If you’d like to try our solution for internal communication, contact us or try for free now.